Shipping policy
1. Delivery is subject to stock availability, traffic conditions and operational requirements. Deliveries are available from Monday to Saturday, between 12:00 p.m. and 7:00 p.m. No deliveries will be made on Sundays or Public Holidays. Overseas delivery is not available.
2. Upon delivery, the products listed in the Delivery Order or Delivery Note shall be deemed to have been delivered and accepted by the Customer on the agreed delivery date and within the confirmed delivery time slot, subject to the Customer’s inspection and acknowledgement.
3. The Customer, or an authorised representative, must be physically present to receive, inspect and accept the Product. The Customer is responsible for checking the Product’s condition and confirming that any installation services have been completed satisfactorily before the delivery team leaves the premises. Any damage or non-manufacturing defect reported after the delivery team has departed may not be covered under the Product warranty.
4. If the Customer is unavailable or misses the confirmed delivery appointment, re-delivery and additional service charges may apply. Where the Customer instructs or authorises the Product to be left outside the premises or received by a third party, the Company shall not be responsible for any loss, theft, damage, missing or mismatched products, parts or accessories, or any installation-related issue arising thereafter. Additional charges may apply for the replacement of parts, re-delivery, re-installation or rectification work.
5. Full payment for any additional products or services must be made before the Product is unboxed or any installation work begins. If payment is not received, the delivery team reserves the right not to release, unbox or install the Product.
6. The Company reserves the right to reschedule the delivery date or time due to stock availability, traffic conditions, adverse weather, operational constraints or other unforeseen circumstances. The Customer will be informed as soon as reasonably possible.
7. The Company shall not be responsible for delays, missed delivery schedules or other delivery-related issues caused by third-party courier service providers, including but not limited to Qxpress, Ninja Van, SingPost, TA-Q-BIN and J&T Express.
8. A Product will be considered a bulky item if it:
- weighs more than 30 kg;
- has combined dimensions exceeding 150 cm, calculated as length plus width plus height; or
- requires assembly, wall mounting or specialised handling.
9. For bulky-item deliveries, the delivery team may contact the Customer one to two days before the scheduled delivery date. Once the delivery date and time slot have been confirmed, cancellation or rescheduling will not be permitted unless otherwise agreed by the Company.
10. A re-delivery service fee of SGD 70.00 will apply to any failed delivery, including where the Customer is absent, uncontactable or unable to receive the Product at the confirmed delivery address.
Additional service charges may apply for last-minute changes to the delivery date, delivery time or delivery address.
11. Standard delivery is applicable only to premises with direct and suitable lift access.
For locations without lift access, or where the Product cannot safely fit into or be transported using the lift, additional staircase or manual-handling charges will apply. Such delivery is limited to a maximum of three floors up or down and must be arranged with the Company in advance.
12. Upon delivery, the Customer or authorised representative must inspect the Product, sign the Delivery Order or Delivery Note and make full payment of any outstanding amount directly to the authorised delivery team before the Product is released or installed.
13. The delivery team will only perform the standard basic checks stipulated by the Company. Any additional service, testing, configuration, installation or rectification requested by the Customer may be subject to additional charges.
14. The Company shall not be responsible for, or bound by, any private arrangement, promise, quotation, payment or additional service agreed directly between the Customer and any delivery personnel without the Company’s prior written approval.
15. The Customer must retain the Product’s original packaging, including the carton box, protective materials, accessories and inserts, for at least 14 days from the date of delivery, set-up or installation. The original packaging may be required for product exchange, inspection, return or servicing.